Terms and Conditions

1. Detailed description of goods and/or services  

Back’s restaurant and Deli is a business in the hospitality industry that also sells food and goods online . 

2. Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of courier . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.) 

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Back’s restaurant and Deli is subject to availability. In cases of unavailability, Back’s restaurant and Deli will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.) 

5. Customer Privacy policy
Back’s restaurant and Deli shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Back’s restaurant and Deli bank account, the details of which will be provided on request. 

7, Card acquiring and security 

Card transactions will be acquired for Back’s restaurant and Deli via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

8. Customer details separate from card details 

Customer details will be stored by Back’s restaurant and Deli separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. 

9.  Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 

10.  Responsibility
Back’s restaurant and Deli takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

11. Country of domicile
This website is governed by the laws of South Africa and Back’s restaurant and Deli chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 

12.  Variation
Back’s restaurant and Deli may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

13. Company information 

This website is run by Back’s restaurant and Deli based in South Africa trading as  Back’s restaurant and Deli and with registration number 2008/020050/07 and Charles Back & Raphael Chevalier.


14 Back’s restaurant and Deli contact details 

Company Physical Address: 191 Main Street, Paarl, 7646 

Email: raphael@backs.co.za

Telephone : 0796004344